Solution Service Manager
Get started with eye-share in the best way possible by securing a dedicated Solution Service Manager as your central point of contact. This service ensures smooth communication, efficient handling of requests, and optimal utilization of your eye-share solution.

Make the most of your eye-share investment
With a Solution Service Manager, you’ll have a dedicated contact person who provides clear oversight of your account, assistance with operational updates, change requests, and proactive issue management, as well as reliable communication of challenges and tailored recommendations to keep your solution running seamlessly.
What's included in the service?
- A named contact person, your Solution Service Manager, to guide and support you.
- A first point of escalation for quicker resolution of critical issues.
- Comprehensive control and oversight of all reported cases.
What you need to know:
Ticketing System: All issues must be reported via our ServiceNow ticket system, ensuring complete transparency and control over reported, resolved, and ongoing tickets.
Understanding Your Needs: Your Solution Service Manager will have a thorough understanding of how your company uses the Eye-share solution, including any unique requirements or circumstances.
Role Clarification: While your Solution Service Manager may not directly resolve tickets, they will always stay updated on their status and act as a bridge between your team and ours to maintain a strong customer relationship.
