Automates AP and P2P
eye-share Capture FAQs
Find answers to common questions about AI in eye-share Capture, including how it works, prompts and configuration, document processing, security, data handling and infrastructure.
General questions
AI Capture is an AI-powered document interpretation engine in eye-share Capture that automatically extracts and understands information from documents such as invoices.
Unlike traditional OCR, AI Capture analyzes both the content and context of a document to identify relevant information.
Traditional OCR primarily focuses on reading text from predefined areas or templates.
AI Capture goes further by:
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Understanding document structure and meaning
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Adapting to different invoice layouts
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Handling variations in formatting
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Interpreting complex scenarios and poor-quality documents
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Supporting handwritten and machine-written content
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Using AI reasoning rather than fixed extraction rules
AI Capture is designed to process a wide range of business documents, and the AI engine is not dependent on specific layouts or setups to extract the correct information.
AI Capture does not rely on predefined templates, zones, or patterns in the same way as traditional OCR solutions. Instead, it uses prompts and contextual understanding to identify and extract information from documents.
Patterns are not part of Capture AI. Capture AI uses artificial intelligence to identify and extract information from documents based on prompts, context, document structure, and content.
For example, the Invoice Number field is based on a generic prompt that works across all documents in a folder or job. There are no supplier-specific patterns or configurations, which means the maintenance traditionally required for individual suppliers is no longer needed.
Existing pattern jobs and profiles can be retained, making it possible to switch back from AI Capture to pattern-based Capture without recreating the setup from scratch.
A prompt is a field-specific description that helps Capture AI understand what information should be extracted from a document. Instead of relying on supplier-specific rules or patterns, the prompt describes the type of information the AI should look for, such as an invoice number, invoice date, PO number, total amount etc.
Capture AI uses the prompt together with the document's content, structure, and context to identify the most relevant value for a field. The prompt acts as guidance for the AI, helping it distinguish between similar values that may appear on the document.
Prompts can be refined to better describe the information being extracted. Clear and well-defined prompts can improve extraction accuracy, especially fields that may be represented differently across documents. Prompts can only be edited by superusers.
AI Capture offers extensive language support and can process documents in more than 300+ printed languages and subset of handwritten languages.
- Low-quality scans
- Difficult invoice layouts
- Handwritten content
- Mixed handwritten and printed documents
Customers can configure confidence thresholds:
- At profile level
- At individual field level
- Supplier
- Invoice number
- Invoice date
- Purchase order number
- Total amount
AI Capture provides field-level traceability showing the source of extracted values and confidence levels, helping users understand how information was identified and why it was selected.
- The document may contain "US Dollar"
- AI Capture returns "USD"
- The document must be verified by a user before it can be sent from capture. Either by accepting the information found or by changing to a different value
- Business expressions can be applied as an additional validation layer
AI Capture uses the same familiar eye-share Capture interface to keep training requirements at a minimum. The primary change is the interpretation engine running behind the scenes. Training to introduce setup, use etc will be provided as a part of delivery.
Infrastructure, security & compliance
AI Capture is hosted within the Eye-share cloud environment and utilizes Microsoft Azure services for document interpretation and AI processing. The solution is designed to operate within supported Eye-share cloud regions.
AI Capture combines Azure AI Document Intelligence with Azure OpenAI AI models to extract and interpret information from documents.
The solution uses both document understanding and AI reasoning capabilities to identify relevant information, even when layouts and formats vary.
Your organisation’s data is used to train AI models.
Documents are processed for extraction and interpretation purposes only. Your data remains isolated within your organisation’s environment and processing context.
Documents are stored according to your existing eye-share Capture configuration and retention settings.
AI Capture performs document analysis and extraction but does not change your existing document retention policies.
No. Documents, configurations, prompts and extracted data are processed independently and are not accessible to other organisations.
AI Capture utilizes Microsoft Azure services as part of the interpretation process. The processing flow is built on Azure AI Document Intelligence and Azure OpenAI technologies and stays within Microsoft, no other third parties are used.
Data is protected using industry-standard security controls provided by Microsoft Azure and the eye-share platform.
Security measures include:
- Secure communication channels
- Controlled access to individual environments
- Authentication and authorisation mechanisms
- Audit and activity logging
Access to AI-related settings and functionality is controlled through user permissions in eye-share Capture.
Administrators can determine which users are allowed to configure AI settings and review AI-related information.
- Configuration changes
- Prompt modifications
- Interpretation activity
- Source of extracted values
AI Capture is designed to support organisations operating under GDPR and other privacy regulations through the use of data zone models.
AI Capture is designed to evolve as AI technology develops.
Newer AI models can be adopted without requiring you to recreate document templates or redesign extraction profiles, allowing your organisation to benefit from ongoing improvements in AI technology.
AI Capture utilizes cloud-based AI services for document understanding and interpretation. The AI processing capabilities are therefore dependent on the cloud infrastructure used by the solution.
Want to learn more about eye-share Capture?
Explore eye-share Capture to learn more about the solution, take a deeper dive into its capabilities in our blog, or book a demo to see it in action.


