How Inchcape Shipping Services achieved invoice automation with eye-share

Industry: 
Shipping

Head office: 
Bergen, Norway

About

Inchcape Shipping Services provides port agency and logistics services along the Norwegian coastline, operating terminals in Tønsberg, Mosjøen and Skålevik, with offices in several key port locations.

With strong local expertise and close customer relationships, the company supports vessels across shipping, raw materials, energy and governmental segments. As part of the wider Inchcape group, the Norwegian organisation combines deep regional knowledge with access to global standards and digital capabilities — delivering reliable and efficient services in Norwegian waters.

Solution

Inchcape Shipping Services utilizes eye-share Workflow and eye-share Capture  with the following modules: invoice, general ledger, travel and report.  

Watch their story in the video below – in Norwegian, with English subtitles.

From manual invoice handling to full automation

Inchcape Shipping Services is a global provider of port agency, marine services and digital solutions, operating around the clock across ports worldwide. With a 24/7 operation, efficient and reliable invoice processing is critical.

Inchcape has used eye-share for many years and has been part of the entire journey - from invoice processes with many manual steps to a setup that today runs largely on automation. 

A gradual shift toward automation

Invoice automation at Inchcape has been an evolving process. As systems, data quality and workflows matured, more and more of the invoice flow could be automated. 

Today, invoices are matched automatically against data from the purchasing systems. As long as purchasing data is correct and the invoice meets the defined criteria, it is processed automatically - without manual handling.

Built for 24/7 operation

Operating 24/7 means invoice processing cannot depend on specific people being available at specific times.

By enabling automatic transfer between systems, Inchcape ensured that invoice processing continues around the clock. Automatic matching is handled by the system, while agents can step in to approve invoices when needed - even during quieter periods.

Once approved, everything is transferred back into the operational system, ready for customer invoicing. 

Less handling, more control

With automation in place, the finance team no longer spends time handling invoices line by line. Instead, they focus on reviewing and approving only what actually requires attention.

The result

• Automatic invoice matching with their purchasing system data.

• Seamless transfer between finance and operational system.
• Invoice processing that runs 24/7
• Less manual work and fewer interruptions.

For Inchcape, invoice automation has made everyday work easier, and freed up time for tasks that matter more.