From manual invoice handling to full automation
Inchcape Shipping Services is a global provider of port agency, marine services and digital solutions, operating around the clock across ports worldwide. With a 24/7 operation, efficient and reliable invoice processing is critical.
Inchcape has used eye-share for many years and has been part of the entire journey - from invoice processes with many manual steps to a setup that today runs largely on automation.
A gradual shift toward automation
Invoice automation at Inchcape has been an evolving process. As systems, data quality and workflows matured, more and more of the invoice flow could be automated.
Today, invoices are matched automatically against data from the purchasing systems. As long as purchasing data is correct and the invoice meets the defined criteria, it is processed automatically - without manual handling.
Built for 24/7 operation
Operating 24/7 means invoice processing cannot depend on specific people being available at specific times.
By enabling automatic transfer between systems, Inchcape ensured that invoice processing continues around the clock. Automatic matching is handled by the system, while agents can step in to approve invoices when needed - even during quieter periods.
Once approved, everything is transferred back into the operational system, ready for customer invoicing.
Less handling, more control
With automation in place, the finance team no longer spends time handling invoices line by line. Instead, they focus on reviewing and approving only what actually requires attention.
The result
For Inchcape, invoice automation has made everyday work easier, and freed up time for tasks that matter more.
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