eye-share Workflow: Intuitive, simple, and user-friendly
Over 90% of all incoming invoices at NorgesGruppen are automatically routed into the approval workflow with completed coding, eliminating the need for involvement from the accounting department.
“It’s intuitive, simple, and user-friendly,” says a very satisfied Merete Løkse, Service Manager at NorgesGruppen. The solution has won over 6,000 merchants in the group, who consistently give a “thumbs up” for the ease of approving invoices using eye-share Workflow.
Handling 4.5 million invoices annually
NorgesGruppen, comprising 1,200 companies and 1,800 stores, processes an immense volume of 4.5 million supplier invoices each year. "Efficiency is key, and we are always looking for ways to improve," says Løkse. "The goal is maximum automation with minimal manual work. Invoices should flow through the system seamlessly."
The right choice for a demanding operation
eye-share is the third invoice flow system implemented at NorgesGruppen, and with each iteration, their demands have evolved.
“It’s like building a house—it gets better every time,” explains Løkse. “With experience, you know what you want and can set higher standards. For us, it was critical that the system and its provider could meet the demands of a complex organization like ours.”
Eye-share impressed NorgesGruppen by quality-assuring the solution to handle their high volume while maintaining optimal response times. “This extra layer of security meant a lot to us,” says Løkse. “The system also delivered much of the functionality we’ve wanted over the years.”
User-friendly
With 6,700 users ranging from younger to older merchants with varying levels of tech proficiency, simplicity was crucial.
“The rollout of eye-share to end-users exceeded all expectations, and the feedback has been overwhelmingly positive,” Løkse shares.
Invoices are pre-coded when sent out for approval—either automatically or with coding suggestions. Over 90% of invoices are processed through the automatic approval flow, with no need for intervention by accounting departments.
“It doesn’t get easier than this,” adds Løkse. “Even when merchants are on the move, approving invoices is quick and seamless using the mobile client.”
NorgesGruppen maximizes automation using features like article matching, coding templates, invoice agreements, and approval templates.
Looking ahead: Even more automation!
While 90% automation is impressive, Løkse sees potential for further improvement with better supplier data and enhanced intelligence in eye-share Workflow. "There will always be some invoices that require manual handling, but every small step counts."
Innovation through partnership
As a member of Eye-share’s customer board, NorgesGruppen actively influences future product development. Advanced technologies like machine learning and algorithms are at the core of these innovations.
“Going forward, we want more artificial intelligence—more magic!” Løkse says enthusiastically. “When the system detects errors or irregularities and flags them for us, we’re approaching a truly magical goal.”
Recipe for success
NorgesGruppen credits its success to empowering super users with time and resources to refine processes after implementation. This ongoing fine-tuning has been vital to achieving their automation goals.
Why Eye-share?
“We see Eye-share as a professional and flexible partner with a clear vision for product development aligned with our goals,” says Løkse.
Throughout the project, Eye-share delivered realistic expectations, remained responsive to feedback, and provided a collaborative experience. “Their team is highly skilled and solution-oriented, maintaining momentum and showing both the will and ability to deliver the best solutions.”
“We made a good choice and have no regrets,” concludes a smiling Merete Løkse.
